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Frequently Asked Questions
Orders & payment
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Shop Pay and Amazon Pay. Every transaction is fully secure.
Prices are displayed in the currency of your region: US dollars for the United States, euros for France and Europe. European prices include VAT. For US orders, applicable sales tax is calculated at checkout based on your delivery address. Shipping is added at checkout.
As soon as you complete your purchase, you receive a confirmation email listing the items, quantities, prices and any discounts, sent to the address provided at checkout.
Email us as soon as possible at contact@evelyneprelonge.com. Any change or cancellation is possible as long as your order has not yet left our atelier.
Yes. Add your request in the comment field before payment, and we will prepare your piece in its gift packaging.
Interior designers, architects, hoteliers and retailers can contact our Trade team at contact@evelyneprelonge.com. We support each project from initial advice to custom and bespoke production.
Shipping & delivery
Yes. You can order directly on this website, with US delivery by UPS. We also ship to France, across Europe, and to most countries worldwide (Asia, Latin America, Oceania, overseas territories). For any destination outside our standard zones, email us at contact@evelyneprelonge.com for a personalized shipping quote.
United States and Europe: UPS. France: DPD.
As each piece ships from our atelier in France, please allow around 2 weeks for delivery. Custom and bespoke pieces follow a dedicated lead time, confirmed with your quote.
United States
- $49 on orders up to $499
- $79 on orders between $500 and $1,499
- Free shipping on orders over $1,500
France and Europe
- €25 on orders up to €249
- €45 on orders between €250 and €449
- Free shipping on orders over €450
No. All customs duties and import taxes are covered by us, so nothing further is due on delivery. The price shown at checkout is the price you pay.
Returns
All our pieces are returnable, with the exception of custom and bespoke creations. Conditions and timeframes are detailed in our Returns Policy.
Our products
No. Every piece is made from luxury faux fur, a blend of acrylic and polyester fibers. From the very beginning, the Maison chose a material that is 100% animal-free, a commitment reflected in our support for PETA. Our faux fur is PETA-approved.
Every faux fur piece is designed and handcrafted in France. Discover our savoir-faire on our Story page.
Dimensions are listed on each product page, in inches and centimeters. As a guide, our throws range from approximately 55" × 63" to 55" × 118", and our bedspreads up to approximately 98" × 118". Cushion covers are available in 18" × 18", 28" × 28", 12" × 20" and 16" × 24". For a specific format, our custom and bespoke service crafts your piece to the dimensions of your choice.
We recommend professional dry cleaning. Store your pieces away from light and any source of heat; do not iron and do not steam. You will find all our care advice in our guide on caring for a faux fur throw.
Custom & Bespoke
Yes. We craft pieces to the dimensions and colorways of your choice. Interior designers, architects, hoteliers and restaurateurs: our team supports you from concept to delivery. Write to us at contact@evelyneprelonge.com.
Yes. To receive our colorway samples or our catalog, write to us at contact@evelyneprelonge.com.
Stores & contact
Discover our partner stockists on our Stockists page. Our retailers advise you on dimensions, colorways and our custom and bespoke service. The list is updated regularly; if there is no stockist near you, please reach out to us.
Our Terms of Service and Returns Policy are available here.
Our client care team answers all your questions at contact@evelyneprelonge.com.
